Refund & Return Policy
Plants and Things LLC
Last updated:
Final Sale Items
All plant-based products and custom-made items are final sale and are not eligible for returns, exchanges, or refunds, except where required by applicable law.
This includes, but is not limited to, live plants, teas, botanical products, essential oils, lotions, soaps, bath and body products, and other merchandise made from or containing plant-based ingredients.
Eligible Returns
Returns may be requested for non-plant-based merchandise, such as pots, planters, and accessories, if the item is damaged, defective, or incorrect due to our error.
- Return requests must be made within 7 days of purchase.
- For online orders, damage, defects, or incorrect items must be reported within 3 days of delivery.
- Proof of purchase is required.
Returns for change of mind are not accepted.
Return Authorization
Unauthorized returns will not be accepted or refunded, except where required by applicable law. All returns must be approved in advance by Plants and Things LLC.
To request authorization, please contact us with your order number or receipt, reason for the return, and photographs of any damage or defects.
Do not ship merchandise back without receiving return authorization and instructions.
Approved returns must be securely packaged to prevent damage during shipping.
Refunds & Shipping
Approved refunds will be issued to the original payment method.
For approved returns involving damaged or defective merchandise or an error on our part, Plants and Things LLC will provide or pay for the authorized return shipping and refund the original shipping charges associated with the affected item or order.
We do not cover packaging materials, packing services, unauthorized shipping expenses, or return shipping costs for returns that have not been approved, except where required by law.
Refund processing times may vary depending on your payment provider.
Contact Us
To request return authorization or ask questions about this policy, please email info@plantsandthingsllc.com.